Aftermarket Operations Associate II (1204)

Job Summary

The Aftermarket Operations Associate II supports the Aftermarket team by processing and managing plant orders, including tracking shipment status, coordinating with buyers on availability, expediting components, moving material in SAP to specific locations, reporting and order invoicing. This position contributes to the overall mission of Hyundai Translead by providing innovative solutions and improving the customer care experience.

Essential Functions

• Process plant transfers for the Aftermarket
• Search for stock availability and get permission of usage from Procurement buyers
• Create and send weekly reports to customers
• Track status and shipping of plant transfers using internal processes and expedite when necessary
• Resolve issues to fulfill plant transfers promptly with some supervision
• Communicate with the outsourcing department to track all fabricated and purchased components
• Transfer materials to the proper location in the SAP system for exporting
• Create and send Bill of Ladings to customers
• Process and maintain records of all freight bills on all shipments
• Create and process credit and debit invoices for sales, claims, and returns with some supervision
• Assist with processing customer claims (damaged, lost, wrong, or missing parts) with some supervision
• Process Accounts Payables and Accounts Receivables with some supervision

Essential Functions (Continued)

• Answer inbound phone calls from customers promptly and politely
• Receive and respond to customer requests using email and phone calls
• Provide parts cross-reference information to customers
• Follow up with internal or external parties to provide prompt solutions for customers with supervision
• Communicate any urgent issues to management
• Other duties as assigned

Minimum Education and Experience Requirements

• High school diploma or GED
• 3 years of related experience
• 3 years of experience working in an office environment 
• Ability to learn about the heavy-duty trailer industry
• Previous experience with Excel (pivot tables, x-lookup)

Preferred Education and Experience Requirements

Language Requirement

Travel Requirements